Terms & Conditions

secure payment options

Our on-line store securely processes card payments using Sage Pay.

More information on Sage Pay can be found here: sagepay.com

We can also accept card payment by telephone on 01980 626420 between 10am and 4pm.

delivery charges

Shipping costs are calculated on the total weight of items purchased and charged at Royal Mail or International Parcel rates. To see shipping costs add items to the Basket then click Checkout. In checkout select your country from the drop down menu on the shipping estimator and then click show shipping to update the basket. You do not need to register or log in to view the shipping estimator.

IMPORTANT INFORMATION FOR OVERSEAS CUSTOMERS:

This site quotes all prices in GBP Sterling only, when purchasing from overseas the exchange rate used will be set by your credit card provider or payment provider and will show as charged in your own local currency. If you require additional information on the exact exchange rates which will be used you should contact you card or payment provider.

Overseas customers may incur import taxes and customs duty or shipping company handling charges on their purchases depending on their own countries import policies. One Brown Cow Ltd. are not liable for any import charges or fees added at point of entry on any purchases made. These are the resposibility of the purchaser.

Promotion Codes

Promotion codes and coupons only discount goods in your basket, shipping charges are excluded from the discount.

To use a promotion code enter the code on the view basket page in the box provided titled "got a gift voucher or promotion code?" You will need to click "update basket" to apply the code before proceeding through checkout, the shopping basket will confirm if the code has been successfully applied. You must apply the code at this stage as there is no other opportunity to do so and we cannot apply the code for you after you have completed and paid for an order.

Visitors to the Shop

Customers calling in at our shop in Amesbury can use promotion codes they may have been notified about. Please either print the relevant voucher or make a note of the code and where you saw it. Please remember to tell us you have a code when shopping in store with us, we cannot apply discount codes in store after a transaction has begun.

accuracy of content

one brown cow have taken every care in the preparation of the content of this website to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no errors in the description of the goods and their prices as advertised on this website are correct. Any measurements dimensions or capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. one brown cow shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

availability

All items are subject to availability. On this website we try to show only the items we actually have available but from time to time products do go out of stock, we will inform you as soon as possible if the goods you have ordered are not available by emailing you.

refund policy and your right to cancel

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of pierced jewellery and toiletries) order cancellations should be by email or in writing.

exceptions: earrings / pierced jewellery and cosmetics/ toiletries are excluded from refund for hygiene reasons - these cannot be returned for refund or exchange. All other items are firm sale and can only be returned for refund if they are found to be faulty or not as described.

Any problem(s) with you order must be notified to us by email within 7 days of reciept of the goods. Please wait for us to reply (usually inside 3 days) before sending items backs.

All goods for refund must be returned in the original packaging with all labels and packaging intact and in 'fit for re-sale' condition. All items must be returned using Recorded Delivery or a fully tracked shipping service. Original delivery charges and return postage costs will only be refunded if your order is received damaged ( you will be required to retain all the packaging to enable us to claim against the delivery company) is incorrectly supplied, has a fault or is covered under the terms and conditions of a specific product guarantee. Original delivery charges and return postage costs will NOT be refunded if your order is simply unwanted or unsuitable. We will process refunds a quickly as possible and aim to complete a refund inside 7 days of receiving your returned item. Returns made directly to our shop must be accompanied by their original reciept or invoice. A refund payment will be made using the same method or service you used to make the original purchase.

Returns From Overseas:

We strongly advise you to contact us first before making a return so that we are aware of your intention to return.

Any problem(s) with you order must be notified to us by email within 7 days of reciept of the goods. Please wait for us to reply (usually inside 3 days) before sending items backs.

All goods for refund must be returned in the original packaging with all labels and packaging intact and in 'fit for re-sale' condition. All items must be returned using a fully tracked shipping service. Original delivery charges and return postage costs will only be refunded if your order is received damaged ( you will be required to retain all the packaging to enable us to claim against the delivery company) is incorrectly supplied, has a fault or is covered under the terms and conditions of a specific product guarantee. Original delivery charges and return postage costs will NOT be refunded if your order is simply unwanted or unsuitable. We will process refunds a quickly as possible and aim to complete a refund inside 7 days of receiving your returned item. A refund payment will be made using the same method or service you used to make the original purchase.

Please make sure you attach a copy of our original invoice to the outside of the returned parcel clearly stating on the copy invoice that you are returning unwanted new goods, please also indicate on any custom declerations that you are returning unwanted new goods.

changes to terms and conditions

we reserve the right to change these terms and conditions and any other legal notices on our website from time to time. You should check through these terms as often as possible.

use of this website from outside of the UK

the products and content on this website are directed solely at those who access this website from the United Kingdom. One Brown Cow Ltd make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

law jurisdiction and language

this website and any content contained herein or any contract brought into being as a result of the use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

registered office and vat information

the supplier of the goods featured is one brown cow (a trading name of One Brown Cow Ltd.) Registered office: Units 16-18 The Boscombe Centre, Mills Way, Amesbury SP4 7SD. Company registration number 6063268. Registered in England and Wales. Our VAT number 989 6116 60. All contracts with one brown cow and the contents of this site are displayed in English.

these terms and conditions do not affect your statutory rights. E&OE.