We are away from our Office from the 26th May until June 6th 2017. Any orders placed during this period will not be dispatched until we return. Please do not place an order if you require your order before June 6th. We will have limited access to our email during this time so we may take slightly longer to respond to customer service emails during this period. Thank You.

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FAQs

Customer Services

Between the hours of 9am - 5pm we can assist with any enquiries you may have about you order on 01980 626420.

Why Register?

Although you can order from our site without registering, customers who do register an account with us have the benefit of being able to access their order details, see the status of orders placed and can access order tracking information. Registered users can also see the cost of shipping in their shopping basket while browsing our site if logged in.

un-registered customers will still receive notice of orders and an order reference number but will not be able to use the link in the order confirmation email to view order progress on-line. The cost of shipping is only show to un-registered users once your shipping details are entered at checkout.

Is My Desired Item in Stock?

We try to keep every item shown on our website in stock either in our High Street shop or at our warehouse. Occasionally during busy periods some items may still show as available when they have sold out. If this happens we will contact you as soon as possible. If you are planning to visit our shop you can always reserve items over the phone for collection later the same day or just to confirm you choosen item is still available before travelling.

Returns

please see our terms and conditions page for full details

Do you Ship Overseas?

We currently ship to the following countries only and only up to the maximum weights shown. If your order exceeds the maximum weight limit you will be told at checkout and the order process will be automatically cancelled.

Zone 1: United Kingdom and Northern Island. Maximum single parcel weight is 20kg.

Zone 2: Channel Islands. Normal UK postal rates apply up to 1kg. Above this weight we will need to ship your purchases by International parcel which does become expensive.

Zone 2: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Iceland, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland. Recommended maximum weight of parcel 1kg. Above 1kg we will have to use International Parcel services and these are very expensive.

Zone 3: USA, Canada and Japan. Recommended maximum weight of parcel is 1kg. Above 1kg we will have to use International Parcel services and these are very expensive.

Zone 4: Australia and New Zealand. Recommended maximum weight of parcel is 1kg. Above 1kg we will have to use International Parcel services and these are very expensive.

If you country is not listed here we do not currently ship to your destination.

Shipping is calculated on the weight of purchases and charged at Royal Mail or International Parcel rates.

IMPORTANT: Overseas customers may inccur import taxes and customs duty or shipping company handling charges on their purchases depending on their own countries import policies. One Brown Cow Ltd. are not liable for any import charges or fees added at point of entry on any purchases made. These are the resposibility of the purchaser.



We are away from our Office from the 26th May until June 6th 2017. Any orders placed during this period will not be dispatched until we return. Please do not place an order if you require your order before June 6th. We will have limited access to our email during this time so we may take slightly longer to respond to customer service emails during this period. Thank You.

Customer Service
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One Brown Cow Ltd. 40 High Street, Amesbury, Wiltshire SP4 7DL Registered in England and Wales. Company registration number 6063268 VAT No. 989611660
Copyright © One Brown Cow Ltd 2008 - 2017